RIKON Power Tools/Richen Enterprise, Inc. (“Seller”) warrants to only the original retail consumer/purchaser of our products that each product be free from defects in materials and workmanship for a period of two (2) years from the date the product was purchased at retail. This warranty may not be transferred.

This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, alterations, lack of maintenance or normal wear and tear. Under no circumstances will Seller be liable for incidental or consequential damages resulting from defective products. All other warranties, expressed or implied, whether of merchantability, fitness for purpose, or otherwise are expressly disclaimed by Seller. This warranty does not cover products used for commercial, industrial or educational purposes.This limited warranty does not apply to accessory items such as blades, drill bits, sanding discs or belts and other related items.

Seller shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of our products.To take advantage of this warranty, contact us by mail, phone, or e-mail. Proof of purchase documentation, which includes date of purchase and an explanation of the complaint, must be provided.

The Seller reserves the right to effect at any time, without prior notice, those alterations to parts, fittings, and accessory equipment which they may deem necessary for any reason whatsoever.

• How do I order parts for RIKON tools?

To order parts, please call our technical support department at 877-884-5167.

• How do I obtain suggested retail pricing for RIKON products?

Suggested retail pricing can be obtained by calling RIKON at 877-884-5167. However, pricing may vary by retailer.

• Do I need to register my RIKON product for warranty protection?

We do require our products to be registered. For warranty protection please save your dated cash register receipt as proof of purchase. If warranty service becomes necessary, your dated cash register receipt will help the technical service advisor to expedite your repairs. Serial numbers and manufacturing date codes may not be sufficient evidence of warranty coverage.

• How do I obtain a manual?

Manuals are available in the individual product FAQ sections, or you can contact us at 877-884-5167.

• How do I obtain a parts breakdown?

Parts Breakdowns are available in the individual product FAQ sections, or you can contact us at 877-884-5167.

• How do I contact Customer Service?

You can contact Customer Service by emailing techsupport@rikontools.com or calling 877-884-5167.

• How do I submit a new idea for a product?

Submit your ideas and suggestions to webmaster@rikontools.com or mail to:
RIKON Power Tools
110 Cummings Park
Woburn, MA 01801

• How do I contact RIKON by phone?

You can contact us at 877-884-5167.

• What if my RIKON tool has parts missing?

Please contact Customer Service at 877-884-5167.

• What if my RIKON tool has shipping damage?

Drop Ship: All shipments should be unpacked and closely inspected upon receipt by the buyer for damage and/or loss. For its protection, the buyer must sign by piece; note any damage, suspected damage or loss on the freight bill at the time of delivery. If any damage or loss is noted on the freight bill the buyer must save all packing material for carrier inspection. Any subsequent freight claims must then be made directly by the buyer against the delivering carrier, including any claims for concealed damage and/or loss. RIKON Power Tools will render all possible assistance with such claims.

Store Pick-Up: You should contact us at 877-884-5167 or email techsupport@rikontools.com.

• How do I get on RIKON's mailing list or email list?

You can submit a request for a RIKON catalog by clicking here. RIKON will retain this information for possible future mailings.

• How do I find out about new RIKON products?

Once a new product is available for sale, RIKON will update this website to include any and all new products available.

• What is recommended for cleaning my RIKON tool?

Prior to cleaning any tool, first unplug from the power source. All Cast Iron surfaces should be cleaned with WD40® type product. After this cleaning, an application of a sealant to protect the surface. Top-Cote® spray is a powerful anti-corrosive, low friction, durable coating, as well as a sealant. Use it on your table saw top, jointer bed, hand tools, or any metal surface for maximum protection against friction and rust. Top-Cote® is low temperature rated and is formulated specifically for surface coating. Another brand of table-top surface lubricant is Empire. Empire’s micro lubrication technology bonds to your machine’s cast iron surface structure and reduce sliding friction between wood and metal surfaces. It eliminates board hang-up and binding for smoother material feed. Contains no silicone or petroleum oils. Perfect for all saw tables, jointer and planer beds, drill press tables, sander tops, and power and hand planes. It also helps to prevent corrosion.

Painted or Plastic Surfaces: Mild solutions of detergents will aid in removing most dirt. Do not use scouring powders or solvents as they will scuff or dull the finish. Try to keep water away from non painted metal surfaces. Do not use glass cleaner as it will promote rust. Wipe dry all surfaces after cleaning.

Bare Metal Surfaces: Non painted metal surfaces and castings should be cleaned with quality metal polishes and sealers. Try not to get metal polish on painted surfaces as it may dull the finish. Do not use glass cleaner as it will promote rust. Wipe dry all surfaces after cleaning.

• Does RIKON recommend a specific type of lubricant for parts maintenance?

Unplug power tools before cleaning or performing maintenance. All gear operated mechanisms require quality non-aerosol white lithium grease. Areas to grease include guide post rack and pinion assemblies and table trunnions on bandsaws as well as table raise/lower gears and spindles on drill presses. Other areas to use white lithium grease also include threaded assemblies for blade tension and drive belt tension in bandsaws and in trunnion assemblies on table saws. Light oil can be used on friction areas such as door/lid hinges and wheel axles. Contact Technical Support at 877-884-5167 for detailed information about specific models.

• Where do I find the serial number on my product?

Please refer to the individual FAQ sections to find the serial
number on your product.